| Dear Valued Customer,
In our last message to you, we committed to keeping you informed as our work to provide essential energy services during the COVID-19 national emergency continues.
While this situation is changing rapidly, we are continuing our daily work to help ensure we meet the energy needs of our customers and communities during this stressful period, while protecting the health and safety of our team members as we provide our services. These talented men and women make our company what it is, while at the same time balancing many personal and family challenges as we all adjust to the impact of the coronavirus.
You should expect to see Atlantic City Electric crews working on the local energy grid in your neighborhood even as other services are reduced or curtailed. This work aligns with our responsibility to provide essential energy services to our region – both for today and the coming summer months – and is being completed with a special emphasis on employee and customer health and safety.
Atlantic City Electric continues to conduct this work in coordination and compliance with all state and local agencies and directives. As evolving conditions necessitate changes to Atlantic City Electric’s work practices and procedures, we will do so in a way that ensures we are able to continue to power your needs reliably and safely.
As an important reminder, here are several actions we are taking now to help our customers and communities through this crisis:
- We will work with residents on a case-by-case basis who have had their service disconnected, to reconnect service and help ensure access to safe and healthy environments. Residents can begin this process by calling 1-800-642-3780..
- We have suspended all service disconnections and will waive new late payment fees through at least May 1. We will work with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
- Customers who may be challenged in paying their bill should contact Atlantic City Electric Customer Care at 1-800-642-3780. We will work with customers who may have difficulty paying their energy bill. The company offers payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
- Through Atlantic City Electric’s Gift of Energy program, anyone can make a payment toward a friend or family member’s energy bill. The gift will appear on a future bill as a credit to the recipient’s account.
- Atlantic City Electric works closely with its community partners to connect customers with energy assistance grants and programs. Learn more here about programs available in your area.
- Atlantic City Electric has provided support to emergency relief to help those customer and community members that have been significantly impacted by COVID-19. These efforts are focused on food security, health support and lost wage challenges experienced by region residents.
We also are aware that scammers are taking advantage of the fears surrounding coronavirus, including scam attempts on our customers. If there is ever a question on whether someone calling or visiting your home is from Atlantic City Electric, please call us immediately. We have more tips and information to help you ward off would be scammer here.
We will keep you updated on our actions as this national emergency evolves. For more information on our pandemic preparedness and response and customer service options, visit atlanticcityelectric.com/coronavirus.
Thank you,
Derrick Dickens
Senior Vice President and Chief Customer Officer
Pepco Holdings, which includes Atlantic City Electric |
